people don't normally leave tips back home in malaysia (but there is 10% 'service charge' included in the bill which is sangat banyak, especially when the 'service' is not that good, and slow!), while in the states, people are usually expected to tip the waiting staff 10-15% off the total bill right?
but here, 2 dirham is the minimum amount of tip - some are more generous, while some might even choose to ignore this tipping culture altogether. some waiting staff or delivery persons expect tips; while there are still rare ones who refused huge tips.
people whom i encounter that involved tipping :
- delivery person
- helpers at hypermarts - unload your shopping bags into car, help bag your shopping items
- taxi driver
we know you're tired. we know sometimes you're just not in the mood for small talk. and we know sometimes you're just swamped with other customers. but a smile doesn't cost a thing! SMILE!
i'm an easy customer to please, you see. so when a waiter/waitress serves me with a smile, is helpful and always available when we need anything - that person deserves extra tips.
in my opinion, the waiters in dubai are generally polite, so we usually just leave 2 dirham on the table as a tip. fortunately, no bad experience yet!
most restaurants place a 5 dirham charge for each delivery. most of the time, i take it that this 5 dirham is already the tip for the delivery person. however, someone told me that since it's in the bill, the restaurant probably pockets the delivery charges, and not the delivery person.
so... i do add extra dirham as personal tip from me to the delivery person, based on a few criteria :
- say that the pizza delivery should take about 40 minutes to one hour. if the pizza delivery guy came before the estimated time, i would tip him 3 dirham.
- if he came with a polite smile and warm greetings, i wouldn't mind adding an extra dirham.
- 2 dirham would be the normal amount of tip if he came slightly later, but with a smile.
- once, not only was he late - he didn't smile and even looked annoyed. no tip for you, grumpy!
- and once, even though he was very late, this delivery guy was very apologetic, and sported a humble smile. he deserves my tip!
- see - SMILE! a smile is always important! it can be the yardstick to your tip!
i never encountered anyone who waits and expects a tip from me - BUT once we're waiting for the delivery of a furniture we bought. the delivery truck was LATE, they got LOST, and they had the nerve to miss-call my husband so that he would call back and give directions. if that's not bad enough, they asked my husband to DRIVE to their location (where they're lost) and guide their truck to our place. TERUKNYA!
yes, the worst part was - before going back, they buat muka seposen, and asked, "boss, no tip?" and yes, my husband gave a long lecture of how he had already SPENT so much on credit AND fuel to call them back, and pick them up - and now they expect tips???
hello - you only get a tip for a job done WELL! not simply for a job done!
helpers at hypermarts
at hypermarts there would be staff at the check-out counters help bagging the stuff we buy. once we tipped this bag-dude 5 dirham (the most we've ever tipped) because he used to work in our building, and we remember him to be very friendly, helpful and always smiling. and he was still smiling when we saw him at the hypermart; and he greeted us with the same warmth. he truly deserved the extra tip.
i don't go on taxi much here, but when i do, i tip when the taxi driver is helpful, like folding the stroller and put into his taxi. yes, there was one un-gentleman-ly taxi driver who just sat in his taxi waiting for me to fold the stroller while i hold the baby!
yes, once, we lost our internet connection more than week. when the etisalat guy came to fix the line, he worked for hours, and was very friendly with the boys. before he left, i naturally gave him a huge tip for a job well done. he politely refused. i was impressed, and made me pressed him even more to accept the tip.
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all in all, i don't mind tipping. kalau ade duit lebih, ape salah kalau orang tu deserving kan? however, i strongly believe a tip has to be earned, only to the deserving ones. service providers should not take tips for granted - like making a face when there's no tip, or no thank you's when they do get a tip.
attitudes need to change, and improve - SIMPLY doing the job you're hired to do DOES NOT necessarily earned you a tip. it is when you take your service the 'extra mile' that earned you a tip.
a SMILE goes a long way - the company gets good image, staff is happy to get extra tip, and customers will come again/use your service. win-win-win.
this tipping culture at times terbawak-bawak ke malaysia, where we did tip friendly, helpful waiters, or whoever provided good service with a smile - takpe, niat je nak sedekah!